Troubleshooting T-Max® Manager/Pro with Wireless Modules

1. Look at the wireless modules and timers in the rooms. Do both the timers in the rooms and G2™ Access Points have power?
   1. Yes > Go to Step 2
   2. No > Apply power to each unit and make sure all have power. Make sure all cables are connected.
2. Is this a new installation?
   1. Yes > Try auto addressing each unit. Does it work?
      1. Yes > Congratulations!
      2. No > Go to Step 3
   2. No they were working previously.
      1. Did you have a brown out or power surge?
         1. Yes > Go to Step 4
         2. No > Continue
      2. Did you change anything?
         1. Yes > Check the work done prior to the problem.
         2. No > Continue
      3. Was there work being done in your salon prior to this problem?
         1. Yes > Check the cable connections. Make sure nothing arced (blackened contacts or cable ends). If arcing occurred while work was being done, go to Step 4.
         2. No > Continue
      4. Do all timers and G2™ Access Points have power?
         1. Yes > Go to Step 3
         2. No > Apply power to all timers and G2™ Access Points, then the T-Max® Manager. You may need to auto address.
3. Check where the wireless modules are mounted in the rooms and at the front desk. Wireless modules (G2™ Access Points) should be mounted vertically on the wall higher than the highest point of the tanning bed with the top open. Ensure there is no metal obstructing the path between the G2™ Access Points in the rooms and the G2™ Access Point at the front desk. Make sure the G2™ Access Point at the front desk is also mounted the same height as the G2™ Access Points in the rooms. Did this fix the problem?
   1. Yes > Congratulations!
   2. No > Go to Step 4
4. Swap the G2™ Access Point connected to the Manager with one in one of the tanning rooms. Does the problem follow the wireless module?
   1. Yes > The wireless module needs to be replaced.
   2. No > Go to Step 5
5. Remove the G2™ Access Point from the Manager, then cycle power to the Manager. Does the Manager still indicate beds are connected even though the wireless module is disconnected?
   1. Yes > The T-Max® Manager has a problem. Replace the communications chip in the Manager. If the problem persists, the Manager needs to be serviced.
   2. No > Reconnect the G2™ Access Point and proceed to Step 6
6. Cycle power to each timer in the salon. If the timer is on the wall, unplug power from the wall outlet and plug it back in. If the timer is in the tanning unit, turn off power to the tanning bed then back on. Then cycle power to the Manager. Is the problem resolved?
   1. Yes > Congratulations!
   2. No > Go to Step 7
7. Change the frequencies on the wireless modules. To change the frequencies on the wireless modules, remove the RJ-11 cable from the G2™ Access Point. Remove the back cover and pull the circuit board out. Holding the G2™ Access Point circuit board upright, locate the three jumpers to the left of the modular connector. Remove them and store for safekeeping (do not put them back on). Put the circuit board back into the G2™ Access Point Housing and install the back cover. Reconnect any cables. Repeat this procedure with each wireless module. Finally, cycle power to the T-Max® Manager. Did this fix the problem?
   1. Yes > Congratulations!
   2. No > Go to Step 8
8. Remove power to all timers except room 1 (if the timers are in the tanning units, turn off the circuit breaker to that timer. If the timer in the room is a T-Max® timer on the wall, un-plug its power supply from the outlet). Cycle power to the Manager. Does it see room 1 and no others?
   1. Yes > Apply power to the timers in the rooms one at a time, cycling power to the Manager each time you add a timer. Make sure the Manager sees only the timers with power. When you find a bad timer (when you apply power to the timer and the Manager displays errors), remove power from that timer and continue until all bad timers are found.
      1. Go to the timer (or timers) that you determined to be the cause of the problem. Make sure the timer is not set to address 0. If it is, reset the address to the correct room number. Did this fix the problem?
         1. Yes > Congratulations!
         2. No > Replace communications chips on the timers in the rooms causing problems.
   2. No > Remove power from the timer in room 1 and apply power to timer 2. Cycle power to the Manager. Does it see room 2 and no others?
      1. Yes > Apply power to the other timers one at a time, cycling power to the Manager each time you add a timer. Make sure the Manager sees only the timers with power. When you find a bad timer (when you apply power to the timer and the Manager displays errors), remove power from that timer and continue until all bad timers are found.
         1. Go to the timer (or timers) that you determined to be the cause of the problem. Make sure the timer is not at address 0. If it is, reset the address to the correct room number. Did this fix the problem?
            1. Yes > Congratulations!
            2. No > Replace communications chips on the timers in the rooms causing problems.
      2. No > You will need to replace the communications chips in each timer in the salon.

Reposition the wireless module in the room in question. It must be mounted higher than the highest point on the tanning unit when open.

If this does not fix the problem, swap that wireless module with one in another room. If the problem follows the wireless module in the room, replace the wireless module. If not, swap the cable that connects the wireless module to the timer with one in another room. If the problem stays in that room then there is a problem with the timer. Replace the communications chip on the timer in that room.

If this does not fix the problem then the timer in the room may have to be replaced.

This is the clean room indication, signalling the room has been used and needs to be cleaned before the next client enters. If the timer in the room is a 3W/G2™, press and hold the Up button on the 3W/G2™ in the room until the display reads 0. If the timer in the room is a T-Max® Certified tanning bed timer in the bed, refer to the tanning unit’s user guide regarding the clean room indication.

The Manager will indicate the room is in the ready state once the clean room indicator has been cleared in the room.

If the timer in the room is installed in the tanning unit, contact the tanning unit manufacturer.

If the timer in the room is a T-Max® 3W/G2:

• Check the circuit breaker for the tanning unit and make sure it is not tripped.
• Make sure the two wires from the tanning unit are connected to the “J3-Contact” screw terminals on the back of the 3W/G2™.
• Refer to the tanning unit manual and make sure you have the correct two wires connected to the “J3-Contact” screw terminals on the back of the 3W/G2™.
• Disconnect the two wires from the “J3-Contact” screw terminals. Holding the insulated part of the wires, touch the two metal ends together. If the tanning bed energizes, the 3W/G2™ will have to be serviced or replaced. If the tanning bed does not energize, then the tanning unit has a problem.

Safety note: There may be as much as 270V on these two wires. Make sure that the person performing this test only holds the insulated part of the wires. If you or your maintenance person is not comfortable performing this test, contact a licensed electrician or a certified tanning bed technician to perform this test!

Set parameter 9 on the timer in the room to 1 (refer to the T-Max® Manager/Pro or the timer’s user guide. If this does not fix the problem, look at the decal on the timer. If the timer in the room has flat buttons, the decal may have to be replaced.

Exit your tanning software. Download ADNET© 2K and install it. Click the ADNET© 2K on your desktop. Click start. ADNET should see your tanning beds.

Click Manager Utilities then Edit Manager Setup. A Manager window will appear. Set parameter 19 to 10 by scrolling down and clicking the window to the right of the 19 (it will not change the value displayed on the screen). Set parameter 21 to 100 by clicking the window to the right of parameter 21 (again the value will not change on the screen).

Close the Manager window, then click Manager Utilities then Edit Manager Setup once again. Scroll down and verify that parameter 19 is set to 10 and parameter 21 is set to 100.