Troubleshooting Communication Between PC and Salon

1. Does your T-Max® Manager G2™ or T-Max® Manager/Pro see your tanning rooms?
   1. Yes > Go to Step 2
   2. No > Set up your Manager to see the rooms as described in the user guides. Did this fix the problem?
      1. Yes > Congratulations!
      2. No > Go to Step 2
2. Does your computer have a 9-pin serial port?
   1. Yes > Go to Step 3
   2. No > You need to add a serial port to this computer. Either install one internally or you can use a USB-to-Serial converter. We recommend using Applied Digital, Inc. USB-to-RS232 converter. Did this fix the problem?
      1. Yes > Congratulations!
      2. No > Go to Step 3
3. Make sure the cable is connected between the T-Max® Manager and the computer. Did this fix the problem?
   1. Yes > Congratulations!
   2. No > Go to Step 4
4. Is the T-Max® Manager connected to a USB converter?
   1. Yes > On your computer, go to the Device Manager in the Control Panel. Is there a setting that reads Ports?
      1. Yes > Click the Plus (+) sign to the left of Ports. Some options will appear. Is your USB converter listed with a com port number?
         1. Yes > Verify that your software settings for the com ports are the same as the com port settings displayed for the USB-to-Serial converter. Did this fix your problem?
            1. Yes > Congratulations!
            2. No > Go to Step 5
         2. No > Are you using the USB converter that came with the T-Max® Manager?
            1. Yes > Insert the ADNET 2K CD that came with the T-Max® Manager and install the ADNET 2K software. Leave the CD in the drive.
               1. Below other devices in the Device Manager window, there should be an option that reads USB-to-Serial Device. Right click over USB-to-Serial Device and select Update Drivers. A “Hardware Update Wizard” window will appear.
               2. Select “No, Not at this time”. Another window will appear.
               3. Select “Install From a List or Specific Location”. Another window will appear.
               4. Select Include this location in search. Click the browse button. Find the CD drive, select the “medianet usb to RS232 drivers” Folder. Then select the Windows folder.
               5. Click OK.
               6. Click Next and follow instructions on the screen.
               7. Once this is installed, the device manager will have a ports option. Select the plus (+) sign to the left of ports. “Prolific USB-to-Serial Comm Port (COM#)” will appear on the display. Make sure your software is now set to the same com port number as the COM number your USB converter is set to. Did this fix the problem?
                  1. Yes > Congratulations!
                  2. No > Go to Step 5
            2. No > Contact your USB-to-RS232 converter manufacturer about installing the device drivers that came with your Converter. Did this fix the problem?
               1. Yes > Congratulations!
               2. No > Go to Step 5
      2. No > On your computer, go to the Device Manager in the Control Panel. Is there a setting that reads Ports?
         1. Yes > Click the Plus (+) sign to the left of Ports. Some options will appear. Is your computer’s com listed below with a com port number?
            1. Yes > Make sure your software is configured for the same port your computer’s com port is set to. Did this fix the problem?
               1. Yes > Congratulations!
               2. No > Go to Step 5
            2. No > Contact your computer manufacturer or a local computer service company. Your computer is not seeing the serial port. You may try installing a USB-to-Serial Converter. Did this fix the problem?
               1. Yes > Congratulations!
               2. No > Go to Step 5
5. Install ADNET 2K software that came with your T-Max® Manager G2™ or T-Max® Manager/Pro. Launch it by double-clicking the ADNET 2K icon on your desktop. You will see three options: Start, Setup and Close. Select Setup and select the correct com port that was determined in the steps above. Click OK. Click Start. A Manager Access Screen will appear. There will be a grid on the right side of your screen. Does the ADNET 2K see your tanning beds?
   1. Yes > Your hardware (computer communicating to the T-Max) is working. Contact your third party software developer.
   2. No > The Serial chip in the T-Max® Manager may need to be replaced or your T-Max® Manager may need to be serviced.

1. Does your T-Max® Manager see the rooms that cannot be started by the computer?
   1. Yes > Go to Step 2
   2. No > Go through the troubleshooting for your configuration for communications problems between the T-Max® Manager G2™ or T-Max® Manager/Pro and the timers in the rooms. The T-Max® Manager must see the rooms before the software can fix the problems. Did this fix the problem?
      1. Yes > Congratulations!
      2. No > Go to Step 2
2. Exit your tanning software. Turn off your computer completely (select Shut Down, not Restart). Then turn your computer back on and get back into your tanning software. Does it work now?
   1. Yes > Congratulations!
   2. No > Go to Step 3
3. Install ADNET 2K software that came with your T-Max® Manager G2™ or T-Max® Manager/Pro. Launch it by double-clicking the ADNET 2K Icon on your desktop. You will see three options: Start, Setup and Close. Select Setup and select the correct com port that was determined in the steps above. Click OK. Click Start. A Manager Access Screen will appear. There will be a grid on the right side of your screen. Does the ADNET 2K see your tanning beds?
   1. Yes > Your hardware (computer communicating to T-Max) are working. Contact your third party software manufacturer.
   2. No > Go to Step 4
4. Exit your tanning software or ADNET 2K, cycle power to all the timers in the rooms, then the Manager. Go back into your tanning software or ADNET 2K. Does it work now?
   1. Yes > Congratulations!
   2. No > The RS232 chip in the T-Max® Manager G2™ or T-Max® Manager/Pro will have to be replaced. Did this fix the problem?
      1. Yes > Congratulations!
      2. No > The T-Max® Manager will have to be serviced.

If the timer in the room is installed in the tanning unit, contact the tanning unit manufacturer.

If the timer in the room is a T-Max® 3W/G2:

• Check the circuit breaker for the tanning unit and make sure it is not tripped.
• Make sure the two wires from the tanning unit are connected to the “J3-Contact” screw terminals on the back of the T-Max® 3W/G2™.
• Refer to the tanning unit manual and make sure you have the correct two wires connected to the “J3-Contact” screw terminals on the back of the T-Max® 3W/G2™.
• Disconnect the two wires from the “J3-Contact” screw terminals. Holding the insulated part of the wires, touch the two bare wire ends together. If the tanning bed energizes, the T-Max® 3W/G2™ will have to be serviced or replaced. If the tanning bed does not energize, then the tanning unit has a problem.

Safety note: There may be as much as 270V on these two wires. Make sure that the person performing this test only holds the insulated part of the wires. If you or your maintenance person is not comfortable performing this test, contact a licensed electrician or a certified tanning bed technician to perform this test!